Refund Policy

This Refund Policy outlines the conditions and procedures under which you may request a refund from LORANTHIVEX. We value customer satisfaction and strive to ensure that your experience with our products and services is positive.

Eligibility for Refunds

• Products must be returned within 30 days of purchase.
• The product must be in its original packaging and in new or like-new condition.
• Proof of purchase is required for all refund requests.

Non-refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Gift cards
• Downloadable software products
• Personalized items

How to Request a Refund

1. Contact our customer service team by email at [email protected].
2. Provide your order number and details about the product you wish to return.
3. Our team will guide you through the return process and provide you with a return authorization.

Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected]. We are here to assist you and ensure your satisfaction.